We at Ascending Descending stand behind the quality of everything we design and sell and we want you to be 100% happy with your purchase. If for some reason you are not, we are happy to accept returns and/or exchanges.
- Items purchased online can be returned to us within 30 days from your date of purchase for a refund or exchange. Please include a note with your returned item stating the reason for your return.
- Items purchased from a 3rd party or reseller must be returned at those locations and are subject to their return policy.
- Returned items must be unused and unwashed.
- Return Shipping costs – as a small startup Ascending Descending is unable to pay for return shipping. Your return shipping costs will need to be paid by you. Should you be requesting an exchange for a defect or need a different size (see sizing reminder below), we will pay to ship the new item to you. You may want to consider using a trackable shipping method for your return as we cannot guarantee that we will receive your return should something get lost in the mail.
- Refunds – if you are returning an item for a refund, upon receipt of your unused and unwashed item we will issue a refund to you that will be credited to whichever payment method you used to make your purchase. Shipping fees are not refundable.
Please return all items to:
Ascending Descending LLC
6500 Champion Grandview Way
Austin, TX 78750
|Sizing Note – please review and carefully consider the sizing information we have provided to help you select the right shirt to best fit you. It’s no fun to be excited about an online clothing order only to receive it and find that it doesn’t fit well. We, as I’m sure you, would also love to avoid the time and fees for returns for exchanges. Please take the time to measure yourself or one of your own favorite shirts, if needed, and compare to the sizing chart provided. It’s pretty easy 🙂|